Moneypenny – the UK’s leading outsourced communications provider

Over 21,000 businesses, including hundreds of leading franchise networks, trust us to look after their customer conversations and deliver brilliant service on their behalf. Offering a mix of exceptional people and gold standard technology, they manage your calls and live chat exactly as if based in your office, impressing your customers with every interaction.

Dedicated and experienced Moneypenny Receptionists get to know your franchise and become a seamless extension of your in-house team. On hand whenever you need, their support is available on an overflow or 24/7 fully outsourced basis to handle calls and chats perfectly – meaning you’ll always be available to customers, and never miss a new enquiry.

Integrated with all your software favourites

With the help of Zapier, you’re able to connect Moneypenny with the likes of Microsoft Dynamics 365, Slack and multiple CRM systems such as Salesforce. We’re even integrated with Microsoft Teams, allowing us to access your employees’ individual statuses and transfer callers seamlessly into the platform itself, mobile, office, laptop – wherever works!

Talk to us about your exclusive trial

Experience the benefits Moneypenny will bring to your franchise first-hand with a FREE two-week trial of our Telephone Answering and Live Chat services*. Exclusive to EWiF members, you’ll also receive discounted partner rates. To find out more, chat to Jess Pritchard, Moneypenny’s Head of Franchise Sector, today.

Moneypenny was also proud sponsor of the New Woman Franchisee of the Year Award at the 2022 and 2023 EWiF Award’s.  Jess Pritchard, Head of Corporate Sector, said “EWiF’s work and these awards in particular provide an incredibly important platform for women in franchising. Not only do they champion women’s inspiring achievements and business success, but they also provide a valuable opportunity to show what it takes to succeed in the franchise sector. As a business that supports hundreds of franchisors and franchisees across the UK, we are delighted to lend our support to the awards and in particular, the New Woman Franchisee of the Year category.”

Hollie Broadhead, Business Development Manager – Franchising, Moneypenny

Having joined Moneypenny as a receptionist in 2012, Hollie has first-hand experience of delivering outstanding service on behalf of our clients. Armed with an in-depth understanding of their unique needs, it wasn’t long before Hollie moved towards a role in our sales team, working closely with SMEs and franchise businesses specifically. It was this transition that fueled her passion for the franchise sector – from individual franchisees to entire networks – and sealed her appointment to the role of Franchising Business Development Manager.

Hollie’s extensive knowledge allows her to recognise the challenges our clients within the franchising space are facing. It’s this ability and dedication which perfectly equips her to offer bespoke solutions, with a focus on service enhancement and lead generation.

0333 202 1005

hollie.broadhead@moneypenny.co.uk

moneypenny.co.uk/franchise 

*Up to 250 minutes/chats included